DocEvent - Issues connecting, auto disconnecting (us-east-1, ap-southeast-2) – Incident details

All systems operational

Issues connecting, auto disconnecting (us-east-1, ap-southeast-2)

Resolved
Partial outage
Started almost 5 years agoLasted 13 minutes

Affected

us-east-1

Partial outage from 2:39 AM to 2:52 AM

SFS

Partial outage from 2:39 AM to 2:52 AM

ap-southeast-2

Partial outage from 2:39 AM to 2:52 AM

SFS

Partial outage from 2:39 AM to 2:52 AM

Updates
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented for ap-southeast-2 and released

  • Identified
    UTC
    Identified

    It appears as if a recent patch caused us-east-1 and ap-southeast-2 regions to randomly disconnect users. We have identified the issue and are rolling out a fix.

    us-east-1 regions now resolved

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.